Returns & Refunds
Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
Please make sure to read our FAQ page before going through this site here.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require
a receipt or proof of purchase.
* Use the Contact Form on our Contact Page or send us an email to [email protected]
* Please include your order number, photos of damaged products or other information
* Once Merchandise has been received and inspected, a refund will be issued.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund
yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us by using our contact form.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email by using our contact form and send your item to: Product Return Center
To return your product, you should mail your product to: Product Return Center
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
REASONS WHY YOU WANT TO RETURN OR EXCHANGE YOUR ORDER :
- A change in size
It happens that you make a mistake. We are all human right? Please insert a note that states which size you would like and we will send you the correct size.
- You received the wrong item
Like we said; We are all human right? Although we double check everything, it can happen that we send you the wrong item. No worries, please send a photo of the incorrect item they received to [email protected] and one of team will follow it up for you.
- You received a damaged/faulty item
Although quality is one of our top priorities, it can happen that a damaged item is sent out by mistake. In this case you do not need to return the item. You can keep it, maybe sew it yourself, use it as a rag or throw/give it away. The only thing we need you to do is send us a support email ([email protected]) stating your order number and please include a photo of the damaged good. If we can see on the photo it is damaged, we will send you a new item ASAP
you meet the above criteria please shoot us an email to [email protected]
Also we would love it if you could tell us the reason why you are returning your item. We strive to get you the best quality possible, so we’d love to learn from your experience to even up our quality some more.
WE DO NOT ACCEPT RETURNS OR EXCHANGES IF :
- You want a refund/return because you “changed your mind”. We print on demand and therefore we cannot accept returns with that inquiry.
- The item(s) have been worn or washed
- The item(s) have been altered in any way
- The item(s) are in any way defective from the original and salable condition, unless the condition is our fault
- The item(s) do not have the original tags on them
- The item(s) were a Final Sale item
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Product Return Center:
11025 Westlake Dr Charlotte, North Carolina 28273
Any further questions about our return policy?
Please send us an email at [email protected] and we will help you out to the best of our abilities!